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Tata Capital Limited (TCL) Guwahati Recruitment 2022: Customer Service & Relationship Manager Vacancy

Tata Capital Limited (TCL) Guwahati Recruitment 2022 Notification:

Tata Capital Limited (TCL) has released a job advertisement for recruitment to the posts of Customer Service & Relationship Manager vacancy in its office at Guwahati, Royal Arcade, 3rd Floor, B.Baruah Road, Guwahati, Assam, 781007. Interested and eligible candidates may apply online at official website of TCL (www.tatacapital.com)

Recruitment Authority Tata Capital Limited (TCL), Guwahati
Mode of Apply Online
Last Date 20 Jan 2022

Tata Capital Limited (TCL) Guwahati Recruitment 2022 Details:

1. Customer Service 
No. of Post: Not mentioned

Qualification: Graduate in any discipline.

Job Description: Achieving business targets as laid down by acquiring new client relationships and maintaining them.

Job Role:
• Identify target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensure the number of log in along with disbursement
• Ensure high customer satisfaction level by proactively understanding customer needs and cross-sell multiple products as per the requirements
• Execute sales promotion activities to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels
•  Ensure compliance to all Audit / RBI regulations.

2. Relationship Manager 
No. of Post: Not mentioned

Qualifications: Graduate, Masters/ Postgraduate.

Core Responsibilities:

Sales Process Management
•  Aggressively drive the sales numbers and achieve the business targets for home loans and through cross selling while continuing to enhance and upgrade the client relationships.
•  Retain and expand the company's base of customers for home loan and LAP channel so as to ensure repeat business or referrals
•  Maximize sales through a network of DSA by effectively managing connector and builder relationships to ensure strong business
•  Develop and maintain strong liaisons with the clients for repeat business or referrals.
•  Maximize number of APFs and increase penetration in the approved APF projects.
•  Identify and develop new builder/channel relationships so as to penetrate new markets and thereby increase business
•  Ensure the files are processed from login stage to disbursement and liaise with internal departments (Operations and Credit) for completion.

Sales Planning and Team Management
•  Optimize team productivity by effectively managing the team of relationship managers so as to assure achievement of team results and thereby meet the business targets and profitability of the area
•  Align with the team on ground lead generation activities for Sales.
•  Lead and supervise the team of relationship managers for the implementation of the growth agenda through appropriate training, motivation and deployment strategies

Industry & Governance
•  Constantly keep abreast of market trends and competitor intelligence so as to build and develop effective sales and marketing strategies
•  Use understanding of the markets / competition / process and products available in the markets to provide positive feedback to the central product and policy team to stay ahead in the market.
•  Ensure compliance to all Audit / NHB regulations as well as processes, policies and reports as per company designed systems.

How to Apply for Tata Capital Limited Guwahati Recruitment:

Interested and eligible candidates apply online by visiting the career page of Tata Capital Limited (TCL) on or before 20/01/2022.

Important Links


Official Website: www.tatacapital.com


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